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What is Edentiti Voice Verification?

By Kevin Cox on October 17, 2007 2:33 AM | Permalink | Comments (0)

Edentiti Voice Verification offers your customers and clients a privacy friendly, secure and reliable way to identify themselves. When a customer calls they are asked to say a pass phrase. This is commonly their full name but it could be any other "unforgettable" phrase that they say in a similar way each time they are asked. This phrase is their voice print and is the logical equivalent of a written signature as voiceprints are unique to an individual. After a customer is identified they can automatically supply verified information about themselves or they can use their voice print to sign agreements.

A typical application of Edentiti voiceprint verification is help desk assistance. A customer calls from a known phone number. The customer is asked to say their pass phrase and this is checked by the computer. The call is then passed to the operator with an indication of how reliable the identification was and whether more identification information is required. In most cases this will reduce the call centre operator time and the time the customer spends on the phone. The system preserves the privacy of the customer as the call centre operator does not need to know who they are talking to - only the information the organisation holds on the customer.

Voiceprints can be used for more than simple anonymous identification. A voiceprint can be used to allow information from other sources to be provided to an organisation. Any other organisation that allows access to their information through a voiceprint can allow that information to be given to other organisations. For example a University holds information about the qualifications of graduates. The University can allow an individual to access the database of those qualifications using their voice print. The person can then pass that on to any other organisation that accepts identification via voiceprint.

Because voiceprints are unique and because it can be proved that a given individual uttered their pass phrase or voiceprint signature, voiceprints can be used in the place of signatures. For example an organisation that accepts voiceprints for identification can ask their customers to sign such documents as direct debit requests for automatic payment of goods and services.