Call Centres
A Basic Call Centre Service is "automatically provided" as part of Edentiti Voice Verification. When a person tries to authenticate themselves most of the time it will be automatic and not involve an operator. However, there will always be occasions when human intervention is required.
The fall back position for Edentiti Voice authentication is to connect the person to an operator so that a human can help the caller. This means Call Centre services are an "automatic" part of Edentiti and the system can determine when to connect a person to an operator. The operator can be on a different Call Centre or can be part of the Edentiti Call Centre Service.
The action to be taken is attached to the number being called and is different for every number. An organisation can specify these actions and anything that can be programmed can be included.
